Housing and Council Tax Benefit
What to do if you disagree with a decision
If you disagree with a decision we have made you have one calendar month to:
- Ask for an explanation
- Ask for the decision to be looked at again
- Appeal to an independent tribunal
If you still disagree you can ask us to look at the decision again. You must request this in writing within one calendar month of the date of the original decision. A different officer will look at your claim again and check that the decision is correct. We will then send you a letter to confirm the original decision or amend the decsion if necessary. We will let you know in writing if there is a new decision and if you do not agree with this new decsion, you can ask us to look at it again.
If you still disagree you can appeal to an independent tribunal. If you appeal against a decision and after reconsideration we believe our decision was correct, the appeal will be heard by an appeal tribunal. You should appeal in writing giving full reasons for your appeal. All correspondence should be addressed to:
The Benefit Section
Ribble Valley Borough Council
Telephone: 01200 414453
We will write a response setting out the facts of the case and include copies of all relevant papers. The response and papers will be sent to you and any representative.
The tribunal is completely independent of the benefits section and is there to look at your case again and decide if we have made the correct decision.
For further information on the appeals process see The Appeals Service (TAS)
Pages in Housing and Council Tax Benefit
- What is Housing and Council Tax Benefit?
- How is Housing and Council Tax Benefit calculated?
- How to claim
- Current claim
- What is Second Adult Rebate?
- What is a discretionary housing payment?
- When will my Benefit be paid?
- What happens if I am awarded benefit and I have a change in my circumstances?
- Benefit Fraud
- You are here: What to do if you disagree with a decision
- The Valuation Office Agency (VOA)
- Local Housing Allowance (LHA)
- Information from the Department of Work & Pensions regarding changes to Housing Benefit from April 2011
- Housing Benefit Change for Some Single People
- Changes to the Benefit System as of April 2013