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Ribble Valley Borough Council

Have your say

Comments, Compliments and Complaints

The Council is always looking to improve services and you can help us do this by contacting us with any comments, compliments or complaints that you have.

Comments on how services might be improved to better meet the needs of customers are always welcome. If you would like to make a comment please complete the feedback form.

Compliments can help us to identify what our customers value and can highlight good practice. If you believe you have received good service from the council we would be pleased to hear from you.
If you would like to make a compliment please complete the feedback form.

We always try to get things right but there will be occasions when customers will have cause for complaint. Such complaints can serve to highlight areas where services could be improved. If you would like to make a formal complaint please follow our complaints procedure.

The Citizens Charter sets out the standards by which Ribble Valley Borough Council delivers its services to people in the Ribble Valley.

Consultation - what do local people think of Ribble Valley Borough Council?

Ribble Valley Borough Council is committed to informing, consulting and involving local people in decision-making. We measure the views, opinions and satisfaction of local people to ensure that we are providing the best possible services.

The Feedb@ck online website is where you can have your say on local issues. Feedb@ck online was created in partnership with four other East Lancashire councils, Lancashire County Council and East Lancashire Primary Care Trust.

Decisions made by the Council affect all citizens in the Borough. Make sure you use your chance to influence the way your Council works for you.

If you are looking for older information on customer satisfaction and consultation activities please follow the related links below.