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Ribble Valley Borough Council

Consultation and Customer Satisfaction

Consultation in Partnership

Working in partnership

For the last few years Ribble Valley Borough Council has been a partner in the Collaborative Research and Consultation Service (CRACS for short). The partnership has recently changed its name to In:fusion Research. Nothing else has changed.

Who are In:fusion Research?

Essentially it is a public service partnership that serves the five East Lancashire Councils, Blackpool Council and the Lancashire CSU. They deal with all things research related.

How do they help?

Over the last few years the partnership has worked with numerous organisations and individuals to help them meet statutory requirements, to help gather useful data for decision making purposes, help interrogate existing internal data sets to squeeze as much as possible out of the data already available and help ensure that the risk of legal challenge (on the grounds of lack of/ poor consultation) is minimised.

The partnership helps with anything research related (be it a simple question about how to do a particular task or the full scale delivery of a research project). Nothing too big, nothing too small.

What specific services does the partnership deliver?

The partnership can deliver a project from start to finish or just help out with bits in the middle that might be a struggle to resource. They help deliver any of the following:

  • Online surveys
  • Postal surveys
  • Telephone surveys
  • Face to face interviews
  • Citizen Panel surveys
  • Focus groups
  • Mystery shopping
  • Secondary data analysis

This is by no means an exhaustive list but will hopefully serve to give you an idea of what the partnership can do. For more detail, take a look at the website - www.infusion.org.uk.