Complaints Procedure
What Is A Complaint?
A complaint is an expression of dissatisfaction from a member of the public claiming to have suffered injustice as a result of action, or inaction, by the council in delivering services.
The complaints that can be dealt with under this procedure will be where we are told that the council has:
- done something it should not have done
- not done something it should have done
- done something too slowly
- done something in the wrong way
- treated anyone unfairly or discourteously
- done something to an unacceptable standard
If your complaint concerns a Councillor's conduct, please click here.
Pages in Complaints Procedure
- You are here: What Is A Complaint?
- How Do I Complain and What Happens When I Do?
- The Complaints Appeal Panel
- Contacting The Ombudsman
