Diversity and equality

Ribble Valley Borough is made up of socially diverse communities.  The Council is committed to providing equality of opportunity and to valuing diversity.

We aim to treat all customers fairly, with respect and professionalism regardless of their gender, race, nationality or ethnicity, age, religion or belief, disability or sexual orientation.

To enable all residents to have easy access to information and equal access to our services, Ribble Valley Borough Council uses plain English in the information it publishes.  Where a customer is experiencing any difficulties assistance, suited to the person's needs, is available.  Information, on request and where appropriate, will be provided in different languages and formats and through a range of media.  Feedback is also accepted through a variety of different routes taking account of individual customer's preferences or needs.

To demonstrate that our approach to equality is being realised, we collect equalities information.  This helps to establish whether all members of the community are accessing our services which feeds into our monitoring and review processes.