Please take a few minutes to complete the following survey.  This information will be used to help redesign our current website.

Q1	Do you regularly have access to a computer?
		Yes at home
		Yes elsewhere
		Yes at work
		No

Q2	Do you regularly have access to the internet?
		Yes at home
		Yes elsewhere
		Yes at work
		No

Q3	Do you regularly use email to communicate?
		Yes
		No
		Not applicable

Q4	Do you ever shop on the Internet?
		Yes
		No
		Not applicable

Q5	How many hours per week do you spend on the Internet (home, work or both)?
		None
		1 or 2 hours
		3 to 5 hours
		6 to 10 hours
		11 to 15 hours
		More than 15 hours
		Not applicable

Q6	Which of the following best describes your general computing skills (for example sending and receiving messages / searching for information)?
		Non-existent
		Beginner
		Intermediate
		Advanced
		Expert
		Don't Know

Q7	How do you access / connect to the internet?
		Dial up (slow connection)
		Broadband (fast connection)

Q8	What screen resolution do you use?
		800 x 600
		1024 x 768
		1152 x 864
		1280 x 768
		1280 x 960
		1280 x 1024
		Don't know

Q9	How frequently do you visit the Council's website?
		Daily
		Weekly
		Monthly
		A few times a year
		Less frequently than a few times a year
		First time visitor

Q10	Please indicate to what extent you agree with the following statements about the Council's website
		Strongly agree		Agree		Neither agree nor disagree		Disagree		Strongly disagree		Don't Know
	The website is easy to find (i.e by a search engine)
	I found it easy to find what I needed on the site
	The site is clear and well laid out
	The present design represents the Council fairly and accurately

Q11	In your opinion what is the most successful aspect of the home page of the website? (please tick one only)
		A to Z of services
		Local information (Environment, Health and social care, Housing etc...)
		Latest jobs
		Opinion poll
		Tourism
		Latest news/Press Gallery
		What's on
		Focus on...
		Key information (councillors, council meetings etc)

Q12	What do you think about the following on the homepage?
		Too much		Just enough		Not enough		Don't know
	Amount of information provided
	Number of links

Q13	What do you think about the different navigational tools available?
		Very user friendly		User friendly		Not very user friendly		Don't know/not used
	Local information (Category Navigation (LGCL etc...))
	A to Z
	Search
	Advanced search
	Site map
	Authority targeted navigation (Tourism/Focus on...)

Q14	Which of the following is important to you in encouraging you to re-visit a Council website?
		Very important		Important		Neither important nor unimportant		Quite unimportant		Not important		Don't Know
	Up to date information
	Regular new features / articles
	Ease of use
	Visual appeal
	Features for visually impaired users
	Speed
	Easy to navigate
	Secure (if making payments etc)
	Ability to personalise the site to my needs

Q15	In general, what are your thoughts on the present design of the website?

Q16	Have you already or would you be willing to do the following online? (Please tick all that apply)
		Have used		Willing to use
	Apply for a Council job
	Use an electronic form to apply for a service
	Obtain local information
	Email Councillors and Officers
	Request services from the Council
	Report faulty services
	View planning applications
	Comment on Council policies or services

Q17	In future, what would be your preferred way to contact the Council? (please rank on a scale where 1 = most preferred and 7 = least preferred)
		1		2		3		4		5		6		7
	In person
	By telephone
	By e-mail