Council Tax Advice

We appreciate that this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on the economy.

Your Council Tax pays for our essential services that are delivered to all residents in the borough, so it is really important that if your circumstances have not changed that you continue to pay what you should, by maintaining your direct debit payments or instalment plan, as detailed on your bill. Thank you for your contribution.

If you are struggling to pay your Council Tax, there is support available and the Council can help you if you have been affected:

  • Make sure that you have claimed all of the benefits that you are entitled to. For working age families this is Universal Credit from the DWP, and Council Tax Support from the Council.

Get in touch with us. We would encourage anyone who is struggling, to contact us by email or on 01200 425111 so that we can ensure that you are getting all of the support that you are entitled to.

You can pay Council Tax by 12 instalments so if this would help please email detailing your circumstances and requesting 12 installments.

We can also look at your arrears so that we consider everything you owe to us and help you to avoid any extra costs or charges.

If you wish to discuss any of the above options, please contact us at Please give us as much detail as possible so that we can assist with your enquiry.