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Online forms: Report a missed bin collection

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Please use this form to report a missed bin collection.

Please note your bin must be placed at your collection point no later than 7.30am on the day of your collection.

Before you complete this form make sure that you put the correct bin out on the correct day by checking when is my bin collection day?

Any excess waste which would not fit within your wheeled bin will not be collected. If you have excess waste you can take it to your local household waste recycling centre or if it is a large item of waste you can use our special collection service (there is a charge for using this service.)

If you forgot to put your bin out on time it will not be collected until the next time it is due for collection.

Once we have received your report we will be in touch to let you know it has been passed on to the refuse collection team.

If you have registered with our web site and are signed in, you can leave a form at any time to complete later. You can also view all of your saved and completed forms from your Account page.