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Customer Service Standards

Ribble Valley Borough Council's Customer Service Standards

Ribble Valley Borough Council has agreed a set of Customer Service Standards. This sets out the standards by which Ribble Valley Borough Council delivers its services to people in the Ribble Valley.

The Council prides itself on the quality of its services to the people living, working and visiting the Ribble Valley. In the Council s Corporate Performance Assessment report in 2008, the Audit Commission stated that public satisfaction with the Council and its services is high. We are working hard to maintain this reputation, and we constantly strive to achieve high standards across all of our services.

Most of our service areas provide separate explanatory leaflets as to the nature and details of the services provided.

If you are unhappy with the standard of service that you have received then you can make a complaint. For more information see our complaints procedure.

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