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Don't Forget to Follow our Twitter Account

Mark Edmondson, Ribble Valley Borough Council’s head of revenues and benefits, and customer service apprentice Charlotte Winder
Mark Edmondson, Ribble Valley Borough Council’s head of revenues and benefits, and customer service apprentice Charlotte Winder
Published Wednesday, 15 October 2014

Calling all ‘tweeters’ – Ribble Valley Borough Council has a new Twitter account.

Emergency information, such as disruption to services caused by bad weather, will now be tweeted from the council’s Twitter account @RibbleValleyBC, as well as the usual channels.

The council will also be re-tweeting gritting updates from Lancashire County Council, plus information about changes to refuse collection over the festive period and events and activities during school holidays.

Ribble Valley Borough Council chief executive Marshal Scott said: “Ninety-eight per cent of councils are using some form of social media and three-quarters of the population now have an active Facebook account.

“There are a wide range of benefits to the use of social media, including building digital relationships with residents, providing real-time customer service and service improvement through immediate feedback.

“We are delighted to be using Twitter, alongside our traditional communication channels and it goes without saying that residents are still invited to pop in our reception, phone or e-mail, anytime they wish.”

The global Twitter Top 20 includes Barak Obama with 40million followers, Justin Bieber with 46million and the members of UK boy band One Direction with 12million followers each.

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