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Strongly Agree: Council Launches Satisfaction Survey

Published Monday, 15 January 2018

Ribble Valley Borough Council has launched it biennial resident satisfaction survey.

The survey, called the Perception Survey, asks questions on a range of issues, including council services, community safety, road and pavement repairs, dog fouling, recycling and refuse collection, sport and leisure facilities, and open spaces.

It is managed by a research team at Blackpool Council in collaboration with the council’s Citizens’ Panel comprising a broad mix of 850 Ribble Valley residents.

Ribble Valley Borough Council leader Ken Hind said: “Although only a small rural authority, we have an excellent record of success and enjoy a level of customer satisfaction that is the envy of neighbouring authorities.

“We are asking residents to let us know their views, in particular what makes a place good to live in, so we can ensure we are addressing the issues that matter to them.”

The borough’s last Perception Survey in 2016 revealed that 94 per cent of respondents were satisfied with life in the borough. Low crime levels, health services and clean streets were considered the most important factors in resident satisfaction, while road and pavement repairs, dog fouling and activities for teenagers were the factors most in need of improvement.

To take part in the Perception Survey visit by Sunday, 25 February.

If you would like to join the Ribble Valley Citizens Panel, contact Ribble Valley Borough Council on 01200 425111.

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