Community Trigger

About the Community Trigger

Victims of Anti Social Behaviour (ASB) will be able to use the community trigger to request a review of their case. Agencies, including councils, police, local health teams and registered providers of social housing will have a duty to undertake a review of how they have dealt with a case when the complainant is dissatisfied with the outcome and the case meets our locally defined threshold.

The Community Trigger can be used by any victim of ASB or by any person acting on behalf of a victim, for example a family member, friend, carer, councillor, MP or other professional person. This is intended to ensure that all victims are able to use the Community Trigger. However, the victim’s consent should be sought by the person using the Community Trigger on their behalf.

The Community Trigger should not be used to complain about a single organisation. If your complaint is about an individual organisation you are advised to follow their complaints procedure.

How can I use the Community Trigger?

To meet the requirements of the community trigger threshold, one of the following criteria must be met:

  • 3 or more complaints in the last 6 months from one individual about the same problem,

or

  • 5 individuals complaining about the same or similar incidents in the last 6 months,

or

  • 1 incident motivated by hate in the last 6 months from one individual.

You can either:

You will need to provide details of each time you've complained, who you've complained to (name, organisation and/or Incident Reference Number) and information about the anti-social behaviour.

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